Patient Access Representative

Job Description

Patient Access Representative:
On behalf of our healthcare client, Procom is searching for a Patient Access Representative for a contract role. This position is onsite at our client’s Chicago, Illinois office.

Job Description:
The Patient Access Representative role involves ensuring seamless patient access to healthcare services while maintaining high standards of customer service and patient confidentiality. The role is integral to fostering a positive first impression of the healthcare organization and involves collaboration with various hospital departments to facilitate patient scheduling and registration.

Responsibilities:
• Consistently practice Patients First philosophy and adhere to high standards of customer service.
• Respond to questions and concerns, forwarding issues to Team Lead or Operations Coordinator as necessary.
• Maintain patient confidentiality per HIPAA regulations.
• Correctly identify and collect patient demographic information.
• Interact with hospital departments and physicians' offices to schedule and direct patients.
• Perform medical necessity checks and communicate options to patients.
• Inform patients of financial account issues and complete out-of-pocket estimations.
• Provide training and education as needed.
• Manage work schedule efficiently, completing tasks on time.
• Participate in Quality Assurance reviews and use effective service recovery skills.

Mandatory Skills:
• High School diploma or equivalent.
• 2-3 years of customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing.
• Ability to read, write, and communicate effectively in English.
• Customer service oriented.
• Excellent organizational, time management, analytical, and problem-solving skills.

Nice-to-Have Skills:
• Additional education.
• Additional language skills.
• Healthcare finance and/or healthcare insurance experience.
• Knowledge and experience in a healthcare setting, especially patient scheduling and/or registration.

Assignment Length:
This is a 6-month contract position.

Assignment Location:
Chicago, Illinois, onsite.