Patient Access Specialist Health and Information Management

Job Description

Patient Access Specialist Health and Information Management:
On behalf of our healthcare client, Procom is searching for a Patient Access Specialist Health and Information Management for a contract role. This position is an onsite position at our client’s Warrenville, Illinois office.

Patient Access Specialist Health and Information Management - Job Description:
The Patient Access Specialist Health and Information Management role involves providing exceptional customer service to patients, ensuring a positive first impression of the organization. The specialist will be responsible for scheduling appointments, maintaining patient confidentiality, and managing patient demographic information according to organizational standards.

Patient Access Specialist Health and Information Management - Responsibilities:
• Consistently practice Patients First philosophy and adhere to high standards of customer service
• Respond to questions and concerns, forwarding issues to Team Lead or Operations Coordinator as necessary
• Maintain patient confidentiality per HIPAA regulations
• Interact with hospital departments and physicians' offices to schedule and direct patients effectively
• Perform medical necessity checks and communicate options to patients
• Inform patients of any issues with securing financial accounts for their encounters
• Complete out-of-pocket estimations as requested by patients
• Provide training and education as needed
• Manage work schedule efficiently, completing tasks and assignments on time
• Participate in Quality Assurance reviews to ensure integrity of patient data
• Use effective service recovery skills to solve problems or service breakdowns
• Adhere to all department policies and compliance requirements

Patient Access Specialist Health and Information Management - Mandatory Skills:
• High School diploma or equivalent
• 2-3 years of customer service or medical office experience
• Excellent interpersonal, verbal, and written communication skills
• Proficiency in computer data-entry/typing
• Ability to read, write, and communicate effectively in English
• Basic computer skills with the ability to type 40 wpm
• Customer service oriented

Patient Access Specialist Health and Information Management – Nice-to-Have Skills:
• Experience with healthcare systems
• Knowledge of HIPAA regulations
• Experience in a hospital or clinical setting
• Problem-solving skills
• Ability to work effectively in a team environment

Patient Access Specialist Health and Information Management – Assignment Length:
This is a contract position.

Patient Access Specialist Health and Information Management - Start Date:
ASAP

Patient Access Specialist Health and Information Management - Assignment Location:
Warrenville, Illinois, onsite.

Benefits

Procom provides Basic Life/AD&D insurance, Short- and Long-Term Disability, and EAP at no cost to eligible employees after a waiting period. Medical and dental coverage (employee premium contributions), a non-matching 401(k) plan, and additional voluntary coverage are also available. This role includes legislatively required paid leave; no bonus, commission, or equity compensation applies.