Patient Liaison Administrative

Job Description

Patient Liaison Administrative:
On behalf of our healthcare client, Procom is searching for a Patient Liaison Administrative for a temporary role. This position is an onsite position at our client’s Chicago office.

Patient Liaison Administrative - Job Description:
The Patient Liaison Administrative role focuses on enhancing patient experiences at Rush University Medical Center. This position involves engaging with patients, families, and clinical teams to ensure a positive healthcare environment and address any service recovery opportunities.

Patient Liaison Administrative - Responsibilities:
• Round throughout the hospital and engage with patients and families.
• Address service recovery opportunities and escalate concerns when appropriate.
• Support patient experience initiatives and help improve overall satisfaction.
• Demonstrate professionalism, empathy, and strong interpersonal skills.

Patient Liaison Administrative - Mandatory Skills:
• Strong guest relations or hospitality background
• Excellent communication skills
• Strong customer service instincts
• Ability to de-escalate concerns
• Proactive approach to creating positive experiences
• Professionalism and empathy
• Strong interpersonal skills

Patient Liaison Administrative – Nice-to-Have Skills:
• Experience in a healthcare environment
• Familiarity with patient experience initiatives
• Problem-solving skills
• Teamwork-oriented mindset
• Accessibility awareness

Patient Liaison Administrative – Assignment Length:
This is a temporary position.

Patient Liaison Administrative - Start Date:
ASAP

Patient Liaison Administrative - Assignment Location:
Chicago, Illinois, United States, onsite position.

Benefits

Procom provides Basic Life/AD&D insurance, Short- and Long-Term Disability, and EAP at no cost to eligible employees after a waiting period. Medical and dental coverage (employee premium contributions), a non-matching 401(k) plan, and additional voluntary coverage are also available. This role includes legislatively required paid leave; no bonus, commission, or equity compensation applies.