Patient Services Representative

Job Description

Patient Services Representative Non-Clinical - Administrative:
On behalf of our Healthcare client, Procom is searching for a Patient Services Representative Non-Clinical - Administrative for a contract role. This position is an onsite position at our client’s Grayslake, Illinois office.

Patient Services Representative Non-Clinical - Administrative - Job Description:
The Patient Services Representative Non-Clinical - Administrative supports the service area by managing patient check-ins and check-outs while ensuring exceptional customer service. Key responsibilities include maintaining patient records and processing payments, contributing to a smooth and efficient healthcare experience.

Patient Services Representative Non-Clinical - Administrative - Responsibilities:
• Communicate with patients and guests, including greeting them upon arrival and confirming identity.
• Complete check-in and check-out functions as directed.
• Confirm and update patient identification and demographic/insurance information.
• Complete patient registration as needed and obtain patient consents/authorizations.
• Collect co-payments, past due balances, and point-of-service payments.
• Post payments, process billing information, and perform end-of-day cash drawer closing.
• Keep the waiting area clean and comfortable.
• Inform patients of any delays or changes in appointment status.
• Schedule appointments as necessary.
• Float to other Immediate Care Clinics/departments as needed.
• Perform other duties as assigned.

Patient Services Representative Non-Clinical - Administrative - Mandatory Skills:
• High school diploma or GED equivalent.
• 0 to 2 years of experience in a customer service position.
• Strong communication skills.
• Problem-solving abilities.
• Ability to work effectively in a team.
• Accessible and approachable demeanor.

Patient Services Representative Non-Clinical - Administrative – Nice-to-Have Skills:
• Bachelor’s degree.
• Previous experience in a healthcare setting.
• Working knowledge of medical terminology.
• Bilingual abilities.

Patient Services Representative Non-Clinical - Administrative – Assignment Length:
This is a 3-month contract position.

Patient Services Representative Non-Clinical - Administrative - Start Date:
ASAP.

Patient Services Representative Non-Clinical - Administrative - Assignment Location:
Grayslake, Illinois, United States, onsite position.