Process Analyst

Job Description

Process Analyst:
On behalf of our Banking client, Procom is searching for a Process Analyst for a 7 month contract role. This position is a hybrid position with 3 days onsite at our client’s Toronto office.

Process Analyst - Job Description:
The Process Analyst is tasked with evaluating and enhancing current business processes and service request workflows to identify inefficiencies and automation opportunities. This role involves collaborating with business stakeholders, operations, and technology teams to redesign processes and improve workflow efficiency in alignment with organizational standards and best practices.

Process Analyst - Responsibilities:
• Analyze existing business processes, workflows, and service request fulfillment models.
• Conduct stakeholder interviews, workshops, and process discovery sessions to document current-state process maps and pain points.
• Identify process inefficiencies, control gaps, and manual activities; recommend simplification, standardization, and automation opportunities.
• Design future-state workflows and streamlined operating models to eliminate redundant approvals and administrative tasks.
• Review and optimize ServiceNow service request forms and catalog items to improve usability and self-service adoption.
• Gather and document business requirements; translate operational needs into functional requirements.
• Support User Acceptance Testing (UAT) and continuous service improvement initiatives.

Process Analyst - Mandatory Skills:
• Business process modeling and process mapping expertise.
• Experience with ServiceNow service request forms and catalog management.
• Ability to write clear, well-structured business requirements documents.
• Proficient in stakeholder engagement and facilitation techniques.
• Knowledge of project lifecycle and project management methodologies.
• Bachelor’s degree in Business, Finance, Engineering, Science, Math, or related field.
• 2 to 4 years of relevant experience, preferably in Information Technology.

Process Analyst – Nice-to-Have Skills:
• Experience with continuous service improvement initiatives.
• Familiarity with workflow automation and operational streamlining.

Process Analyst – Assignment Length:
This is a 7 month contract position.

Process Analyst - Start Date:
ASAP.

Process Analyst - Assignment Location:
Toronto, Ontario, Canada. This position is hybrid with 3 days in office.

This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.