Process Expert

Job Description

Process Expert:
On behalf of our Banking client, Procom is searching for a Process Expert for a 12-month role. This position is a hybrid position with 4 days onsite at our client’s Toronto office.

Process Expert - Job Description:
This project involves leading end-to-end operational process improvement across the bank. The Process Expert will work independently with VP-level and above stakeholders, driving alignment, redesigning complex processes, and enabling adoption of new ways of working.

Process Expert - Responsibilities:
• Lead current-state process mapping, root cause analysis, and future-state process design to support strategic transformation priorities.
• Facilitate workshops and working sessions to align stakeholders, define problems, and design practical solutions.
• Partner with business leaders to identify, assess, prioritize, and implement high-impact process improvement opportunities.
• Support process excellence and continuous improvement initiatives across Canadian Banking Operations to simplify workflows, reduce friction, improve productivity, and strengthen controls.
• Support the development of business cases, benefits estimates, and recommendations to support decision-making.
• Develop and deliver executive reporting and presentations for relevant project/initiative governance forums.
• Manage related workstreams within initiatives and workstreams, including risks, dependencies, milestones, and benefit realization.

Process Expert - Mandatory Skills:
• 3-5 years of experience in process excellence, business transformation, operational improvement, consulting, project delivery, or related roles.
• Expertise in end-to-end process mapping, redesign, and optimization.
• Experience working in banking, banking operations, financial services, fintech, or another highly regulated environment.
• Demonstrated ability to assess business challenges, identify opportunities, and implement practical solutions that deliver measurable results.
• Proficiency in Microsoft PowerPoint, Excel, Word, Whiteboard, and process mapping tools such as Visio or Blue Works.
• Experience developing executive presentations, dashboards, and reporting.

Process Expert – Nice-to-Have Skills:
• Lean Six Sigma Green Belt preferred.
• Black Belt, process excellence certification, or change management experience considered an asset.

Process Expert – Assignment Length:
This is a 12-month contract position with the possibility of extension.

Process Expert - Start Date:
ASAP.

Process Expert - Assignment Location:
Toronto, Ontario, Canada. This is a hybrid position requiring 4 days in the office per week.

This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.