Program Delivery Consultant

Job Description

BMO is currently sourcing for a Program Delivery Consultant. This is a hybrid contract role in Toronto (3 days in office per week).

Role Overview:

The Program Delivery Consultant within the Data & Analytics Centre of Excellence for P&BB Canada leads the end-to-end delivery of innovative banking products and services. This role collaborates with cross-functional teams to design, develop, and launch solutions that enhance customer experiences and drive business growth. The position supports strategic planning, product lifecycle management, and data-driven decision-making to ensure impactful outcomes.

Key Responsibilities:

• Understand multi-channel retail banking and evaluate customer insights, market research, and competitive analysis for assigned programs and products.
• Design, develop, and launch new or enhanced banking products and services through the program delivery lifecycle.
• Leverage customer experience principles and design thinking to prioritize and inform solution design.
• Assist in strategic planning by identifying emerging trends and managing product backlogs aligned with business priorities.
• Provide oversight on testing functions including QA, End-to-End, and UAT to ensure solution quality.
• Lead cross-functional teams and manage vendor relationships to drive successful delivery and transition to business-as-usual operations.
• Use data to monitor product performance, inform prioritization, and support business cases and strategic roadmaps.
• Partner with Corporate Support Areas to manage risk and ensure compliance within Waterfall and Agile frameworks.

Must-Have Skills:

• Experience in retail banking product management and multi-channel banking environments.
• Knowledge of product lifecycle management and program delivery methodologies (Waterfall and Agile).
• Understanding of design thinking principles and customer experience frameworks.
• Familiarity with core banking product systems and enabling technology architectures.
• Strong analytical and financial acumen to develop business cases and support decision-making.
• Experience in testing oversight including QA, End-to-End, and UAT processes.
• Ability to manage vendor relationships and lead cross-functional teams.

Nice to Have Skills:

• Previous experience at a financial institution or major bank.
• Knowledge of regulatory and compliance requirements in banking.
• Experience with strategic planning and backlog grooming aligned to business objectives.

Ideal Candidate:

• Proven track record of delivering high-impact product and service experiences within tight timelines.
• Ability to synthesize market trends and customer insights to inform innovative solutions.
• Experience working in a hybrid work environment with strong stakeholder management skills.
• Demonstrated capability to influence and mobilize teams through empowerment and collaboration.

Qualifications

About the BMO Contractor Talent Network

This contract job with BMO has been posted by Procom, BMO's recruitment service partner supporting the BMO Contractor Talent Network.

Should you be selected for this contract engagement, Procom will act as the employer of record or the agency of record for your contract engagement.

To find out more visit https://bmo.clientconnections.com.

This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.