Program Manager

Job Description

Program Manager:
On behalf of our Insurance client, Procom is searching for a Program Manager for a permanent role. 

Program Manager - Job Description:
This role involves leading a strategic program of cross-functional projects from inception to implementation, focusing on delivering a holistic client experience by leveraging new and existing technologies. The Program Manager will work closely with cross-business functions and vendor resources to influence teams and business stakeholders.

Program Manager - Responsibilities:
• Overall Program Management of a strategic program of projects, coordinating all project delivery within the program to achieve the desired business outcome
• Project Management of a project within the program, developing and managing a detailed delivery plan with integrations into the overall program
• Plan and coordinate the integrated delivery of client experience and operational enablement solutions, with supporting business architecture and process design
• Managing the integration of a vendor-delivered technology solution into an existing business systems architecture
• Manage day-to-day relationships with key stakeholders ranging from project managers to executives
• Coordinate and secure alignment with cross-functional teams to plan and implement initiatives consistent with business needs and expectations
• Plans and directs schedules; coordinates project from initiation through implementation with a sense of ownership and urgency
• Tracks and drives the resolution of issues in a complex environment
• Manages budget of program and project initiatives
• Manage plan and budget for respective teams
• Works in close partnership with management to interpret strategic intent and develop comprehensive plans that fulfill or surpass defined objectives
• Build strong working relationships with project decision-makers, managers, and cross-functional team members
• Communicates effectively across multiple stakeholders to ensure clarity, alignment, and momentum regarding program or project updates, requirements, deliverables, and financial expense management strategy and results

Program Manager - Mandatory Skills:
• Deep experience leading a program, or portfolio of interconnected initiatives across the organization
• Demonstrated experience delivering the integration of new technologies within an existing infrastructure
• Exceptional Project Management skills with a proven track record of delivering projects resulting in a redefined business and technical solution architecture
• Exceptional vendor management skills with a strong track record of developing and managing integrated project and program plans
• Strong financial acumen for budgeting, forecasting, and expense management
• Relevant technology platform-based expertise, and a passion for working with new initiatives
• Excellent relationship skills and ability to work effectively with people at all levels across the organization

Program Manager – Nice-to-Have Skills:
• A creative problem solver with business acumen
• Well-developed analytical skills capable of understanding business objectives and delivering solutions
• A strong sense of urgency, and well-organized
• Ability to move projects along incrementally and consistently with patience and assertiveness grounded in high emotional intelligence
• Strong strategic thinking that can be translated into actionable activities and plans

Program Manager – Assignment Length:
This is a permanent position.

Program Manager - Start Date:
ASAP.

Program Manager - Assignment Location:
Waterloo, Ontario, Canada. This is a hybrid role requiring work in the office a minimum of two assigned consecutive days every other week, plus a fifth assigned day per month.

This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.