Project Manager/Leader- Senior

Job Description

Service Now Specialist /Lead (PM):
On behalf of our Public Sector client, Procom is searching for a Project Manager/Leader- Senior for a 6-month contract role. This position is a hybrid position with 3 day onsite at our client’s Toronto Ontario office.

Service Now Specialist /Lead (PM) - Responsibilities:

•  Design, configure, and implement the ServiceNow Digital Product Release Management (DPRM) solution, including release workflows, approval processes, governance controls, forms, notifications, and automation to meet business and operational requirements.
• Configure and customize ServiceNow platform capabilities, including Flow Designer, business rules, UI policies, scripts, dashboards, reports, and performance analytics to support enterprise release management processes and improve operational efficiency.
•  Design and implement integrations between DPRM, Change Management, CMDB, Strategic Portfolio Management (SPM), DevOps tools, CI/CD pipelines, and other enterprise systems using ServiceNow integration capabilities, APIs, and industry best practices.
• Develop and maintain release governance artifacts and reporting capabilities, including release calendars, deployment schedules, risk and dependency tracking, executive dashboards, operational reports, and performance metrics.
• Conduct and support solution testing activities, including unit, integration, system, regression, and user acceptance testing, while identifying, tracking, and resolving defects to ensure solution quality, stability, and readiness for production deployment.
• Prepare and deliver solution documentation, training materials, knowledge transfer sessions, and operational procedures to support user adoption, ongoing administration, and long-term sustainability of the ServiceNow DPRM solution.
• Assess current-state release management processes and develop future-state recommendations to improve release governance, standardization, automation, stakeholder visibility, and alignment with ITIL and enterprise service management best practices.

Service Now Specialist /Lead (PM) - Mandatory Skills:

• Minimum seven (7) years of experience consulting on and delivering IT Service Management (ITSM) solutions in large, complex enterprise environments, including process design, implementation, configuration, and operational support.
• Minimum five (5) years of hands-on ServiceNow experience, including configuration, customization, administration, and implementation of ITSM modules and platform capabilities.
• Experience designing and implementing integrations using ServiceNow APIs and integration technologies with DPRM, Change Management, CMDB, Strategic Portfolio Management (SPM), DevOps tools, CI/CD pipelines, and other enterprise systems
• Proven experience facilitating stakeholder workshops, conducting business process reviews, and gathering requirements to translate business and operational needs into ServiceNow solution designs and technical configurations.
• Experience assessing current-state processes and developing future-state ITSM operating models, governance frameworks, process improvements, and service management best practices.
• Proven ability to develop and deliver training materials, user guides, operational procedures, knowledge-transfer sessions, and support documentation for business and technical stakeholders.
•  Excellent written, verbal, facilitation, and stakeholder engagement skills.
• Demonstrated ability to work independently and collaboratively within diverse, cross-functional project teams.
• Knowledge of enterprise technology environments, including cloud services, network infrastructure, applications, cybersecurity controls, telecommunications, collaboration platforms, and information management technologies.
• Certifications Required: 1. ServiceNow Certified System Administrator (CSA)

Service Now Specialist /Lead (PM) – Assignment Length:
This is a 6-month contract position.

Service Now Specialist /Lead (PM) - Start Date:
ASAP.

Service Now Specialist /Lead (PM)  - Assignment Location:
Toronto, Ontario, with a hybrid work arrangement requiring 3 day in the office per week.














 

 

This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.