Project Manager – ServiceNow Implementation

Job Description

Project Manager – ServiceNow Implementation:
On behalf of our Technology client, Procom is searching for a Project Manager – ServiceNow Implementation for a 3 month contract role. This position is a hybrid position with 2 days onsite at our client’s Toronto office.

Project Manager – ServiceNow Implementation - Job Description:
Our client is seeking a Project Manager to lead the implementation of ServiceNow across various platform initiatives. This role involves coordinating work across a Solution Architect, technical BSAs, and developers to manage multiple concurrent ServiceNow workstreams, including identity/access integrations, Microsoft Teams integration, and a platform upgrade.

Project Manager – ServiceNow Implementation - Responsibilities:
• Lead end-to-end project management for multiple concurrent ServiceNow initiatives, including planning, scheduling, risk management, and status reporting.
• Manage delivery of the ServiceNow–Saviynt integration project, automating attestation and removal of ServiceNow ITIL access.
• Manage delivery of ServiceNow–Active Directory integration improvements, including integration monitoring and user/group provisioning enhancements.
• Manage delivery of the Microsoft Teams–ServiceNow integration, enabling in-Teams approvals and inquiries.
• Manage the ServiceNow platform upgrade, including coordinating testing, cutover planning, and go-live readiness.
• Coordinate across the Solution Architect, Business System Analysts, developers, and business stakeholders to ensure alignment and remove delivery blockers.
• Track project timelines, dependencies, risks, and issues across all workstreams, escalating proactively to leadership.
• Facilitate status meetings, steering committee updates, and stakeholder communications.
• Ensure change management, testing, and go-live activities are properly planned and executed for each initiative.

Project Manager – ServiceNow Implementation - Mandatory Skills:
• Proven project management experience delivering ServiceNow implementation projects specifically.
• Experience managing multiple concurrent workstreams/projects in parallel.
• Familiarity with ServiceNow platform concepts sufficient to manage technical teams effectively.
• Experience managing integration projects such as identity/access management, AD, or collaboration tool integrations.
• Experience managing platform upgrade projects, including testing and cutover coordination.
• Strong stakeholder management, communication, and risk/issue management skills.

Project Manager – ServiceNow Implementation – Nice-to-Have Skills:
• PMP or similar project management certification.
• Direct experience with ServiceNow version upgrades.
• Experience with IAM/IGA-related projects such as Saviynt or SailPoint.
• Experience with Microsoft Teams integration projects.

Project Manager – ServiceNow Implementation – Assignment Length:
This is a 3 month contract position.

Project Manager – ServiceNow Implementation - Start Date:
ASAP.

Project Manager – ServiceNow Implementation - Assignment Location:
Toronto, Ontario, Canada. This position is remote.

This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.