Provisioning Support Coordinator

Job Description

BMO is currently sourcing for a Provisioning Support Analyst, Intermediate.
This is a hybrid contract role in Toronto (2 to 3 days in office per week).

Role Overview

This role supports enterprise ID management and access provisioning for BMO, acting as the coordination point between hiring managers and the service ticketing process. The work covers software access, hardware setup for new joiners, and access removal for departing employees. It is a high-touch, medium-to-high volume position that keeps onboarding and offboarding moving on time and ensures access controls are applied accurately across the organization.

Key Responsibilities

• Manage user IDs and provision system and software access through the ticketing system
• Process inbound access and equipment requests submitted through Microsoft Power Apps
• Coordinate hardware provisioning, including laptop setup and distribution for new joiners
• Remove and disable access for offboarding employees within required timelines
• Act as the intermediary between hiring managers and ServiceNow ticket submission
• Track and prioritize a steady request queue to meet onboarding start dates
• Maintain accurate provisioning records and documentation for audit and reporting purposes

Must-Have Skills

• Hands-on experience with ID management and access provisioning
• Experience working within a ticketing system environment
• ServiceNow ticket submission and workflow experience
• Microsoft Power Apps request intake experience
• Hardware provisioning experience, including laptop setup for new hires
• Onboarding and offboarding access workflow knowledge
• IT coordination experience at an intermediate level or above

Nice to Have Skills

• Configuration experience
• Experience in a large enterprise or financial services environment
• Exposure to high-volume seasonal onboarding cycles
• Familiarity with access governance or audit reporting requirements

Ideal Candidate

• Has supported provisioning or IT service delivery at enterprise scale, where request volume is consistently medium to high
• Has worked directly with hiring managers and business stakeholders rather than only through a queue
• Is available to start immediately and to attend an in-person interview at First Canadian Place
• Can accommodate occasional seasonal overtime during peak onboarding periods

Qualifications

About the BMO Contractor Talent Network

This contract job with BMO has been posted by Procom, BMO's recruitment service partner supporting the BMO Contractor Talent Network.

Should you be selected for this contract engagement, Procom will act as the employer of record or the agency of record for your contract engagement.

To find out more visit https://bmo.clientconnections.com.

This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.