Senior Business Analyst - Process Improvements & AI Enablment

Job Description

Senior Business Analyst - Process Improvements & AI Enablement
Procom is searching for a Senior Business Analyst - Process Improvements & AI Enablement for a contract role. This position is a hybrid position with 2 days onsite at our client’s Calgary or Edmonton office. 

Senior Business Analyst - Process Improvements & AI Enablement - Job Description:
The project involves supporting two strategic Process Improvements initiatives: Timekeeping Transformation and Single Source of Truth (SSOT) within organization. The role focuses on solution delivery, process transformation, and AI-enabled capabilities to improve operational efficiency and governance. 

Senior Business Analyst - Process Improvements & AI Enablement - Responsibilities:
• Lead requirements elicitation, analysis, validation, documentation, and traceability activities across assigned workstreams.
• Facilitate workshops, interviews, process reviews, requirements walkthroughs, and decision-making sessions with business and technical stakeholders.
• Develop and maintain current-state and future-state process documentation, business rules, user stories, acceptance criteria, and UAT support materials.
• Identify and document business inputs, source systems, data dependencies, governance constraints, operational risks, exception handling needs, and decision points.
• Translate business needs into clear, testable, implementation-ready requirements for technology teams.
• Track open decisions, assumptions, risks, requirements gaps, dependencies, and ownership to prevent delivery roadblocks.
• Support prioritization, scope management, sprint planning input, issue resolution, pilot planning, adoption readiness, and benefit realization tracking.

Senior Business Analyst - Process Improvements & AI Enablement - Mandatory Skills:
• 8+ years of Business Analysis experience supporting complex, cross-functional technology or process transformation initiatives.
• Strong process improvement, business process mapping, and business process redesign experience.
• Experience supporting workflow automation, digital transformation, system integration, or AI-enabled initiatives.
• Strong ability to write clear business rules, user stories, acceptance criteria, and requirements documentation.
• Excellent facilitation, stakeholder engagement, communication, negotiation, and decision-support skills.
• Ability to work effectively with executive, operational, technical, vendor, OCM, and delivery stakeholders.
• Demonstrated ability to operate in ambiguity and drive clarity.

Senior Business Analyst - Process Improvements & AI Enablement – Nice-to-Have Skills:
• CBAP, CCBA, PMI-PBA, ECBA, or equivalent Business Analysis certification.
• Experience with Jira, Confluence, SharePoint, Microsoft 365, Power Platform, Copilot, or UiPath.
• Experience in utilities, energy, operations, payroll, or workforce management environments.
• Experience supporting Agile, hybrid, or iterative delivery models.
• Experience supporting benefit realization, KPI validation, or governance frameworks.

Senior Business Analyst - Process Improvements & AI Enablement – Assignment Length:
This is a contract position.

Senior Business Analyst - Process Improvements & AI Enablement - Assignment Location:
Calgary or Edmonton, Alberta, Canada. Hybrid position with a minimum of 2 days in-office.