Senior Business Systems Analyst - Docusign

Job Description

Senior Business Systems Analyst - Docusign:
On behalf of our Financial Services client, Procom is searching for a Senior Business Systems Analyst - Docusign for a 7 month contract role. This position is a hybrid position with 3 days onsite at our client’s Toronto office.

Senior Business Systems Analyst - Docusign - Job Description:
The Senior Business Systems Analyst is responsible for the analysis, administration, operational support, and ongoing enablement of the DocuSign platform. The role ensures reliable day-to-day service, clear business requirements, effective controls, and coordinated delivery across platform, integration, and business stakeholders.

Senior Business Systems Analyst - Docusign - Responsibilities:
• Lead analysis and operational support for DocuSign, including account and sub-account administration, user provisioning, and audit support.
• Coordinate DocuSign business intake, requirements, configuration changes, and vendor support cases.
• Maintain DocuSign runbooks, known errors, support procedures, and knowledge-transfer materials.
• Deliver analysis for complex products and platforms, ensuring scope and requirements quality.
• Partner with internal clients, vendors, and teams to align priorities and delivery sequencing.
• Provide expert guidance on complex requirements, data flows, and AI-enabled solution design.
• Establish and promote analysis and delivery standards across initiatives.

Senior Business Systems Analyst - Docusign - Mandatory Skills:
• Hands-on DocuSign eSignature expertise, including platform administration and user management.
• 6–10 years of relevant experience delivering complex analysis.
• Advanced knowledge of Agile delivery and systems or data analysis.
• Demonstrated ability to lead cross-functional delivery discussions.
• Strong judgment in balancing business needs and governance considerations.
• Excellent problem-solving and communication skills.
• Ability to work effectively in a team-oriented environment.

Senior Business Systems Analyst - Docusign – Nice-to-Have Skills:
• Working knowledge of DocuSign templates, Connect, APIs, and enterprise integrations.
• Experience with AI-enabled solution design.
• Familiarity with architectural, security, or enterprise risk escalation.
• Knowledge of technology strategy and governance.
• Experience in coaching teams and reviewing quality.

Senior Business Systems Analyst - Docusign – Assignment Length:
This is a 7 month contract position.

Senior Business Systems Analyst - Docusign - Start Date:
ASAP.

Senior Business Systems Analyst - Docusign - Assignment Location:
Toronto, Ontario, Canada. This position is hybrid with 3 days in the office.

This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.