Senior Project Manager - Genesys Cloud

Job Description

Senior Project Manager - Genesys Cloud
On behalf of our Public Sector client, Procom is searching for a Senior Project Manager - Genesys Cloud for a 12 month contract role. This position is a hybrid position with 3 days onsite at our client’s Toronto office.

Senior Project Manager - Genesys Cloud - Job Description:
Seeking a Senior Project Manager to lead the implementation of Genesys Cloud, a critical initiative to modernize communication and operational capabilities. This project involves the deployment of a new cloud platform within a mission-critical environment, focusing on enhancing both IT and Operational Technology (OT) functionalities.

Senior Project Manager - Genesys Cloud - Responsibilities:
• Develop and manage detailed project plans and schedules
• Lead risk, assumptions, issues, and dependencies (RAID) management
• Drive workshops, stakeholder engagement, and solution alignment
• Coordinate cross-functional technical and operational teams
• Ensure delivery milestones are achieved and manage business stakeholders
• Follow strong discipline in project governance
• Prepare and present materials for Steering Committee and executive updates

Senior Project Manager - Genesys Cloud - Mandatory Skills:
• 10+ years of experience as a Technical Project Manager
• Direct experience implementing Genesys Cloud
• Deep understanding of IVR, call flows, menus, and data actions
• Proven ability to drive delivery and manage enterprise technology implementations
• Strong skills in using tools such as Microsoft Project and PowerPoint
• Experience leading large, complex, cross-functional teams
• Strong facilitation and exceptional communication skills

Senior Project Manager - Genesys Cloud – Nice-to-Have Skills:
• Experience in building cut-over plans and executing them for go-live
• Previous hands-on background in technical roles
• Experience with deployment plans and validation checklists
• Experience working with network, infrastructure, and security teams
• Experience in facilitating technical troubleshooting sessions

Senior Project Manager - Genesys Cloud – Assignment Length:
This is a 12 month contract position.

Senior Project Manager - Genesys Cloud - Start Date:
ASAP

Senior Project Manager - Genesys Cloud - Assignment Location:
Toronto, Ontario, Canada. Hybrid position with 3 days in office.

This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.