Senior UKG Pro WFM Cutover, Communication, Training, and Support Lead

Job Description

Senior UKG Pro WFM Cutover, Communication, Training, and Support Lead

Position Summary

We are seeking an experienced Senior UKG Pro WFM Team Lead to lead testing, integration validation, and deployment activities for complex UKG Workforce Management implementations. This role is responsible for planning and executing System Integration Testing (SIT), User Acceptance Testing (UAT), defect management, go-live readiness, and post-production support while serving as a key liaison between business stakeholders, technical teams, and implementation partners.

The ideal candidate will possess extensive experience with UKG/Kronos solutions, workforce management processes, system integrations, and healthcare implementations. This individual will drive quality assurance efforts across UKG Pro WFM, Workday integrations, and related workforce technology platforms to ensure successful project delivery and operational readiness.

Key Responsibilities

Final Testing, Cutover, & Go-live Leadership

• Review Job Aides, Training Materials, Communications and recommend changes.

• Coordinate cutover activities across business, technical, and vendor teams.

• Facilitate defect triage sessions and manage defect resolution through closure.
• Establish support metrics and provide status reporting to project leadership.

• Support go-live readiness assessments and hypercare activities.

Data Knowledge & Validation

• Understand inbound and outbound integrations between UKG Pro WFM, Workday, payroll, and EPIC systems.

• Validate data flow using cross-reference tables, interface mappings, and reconciliation processes.

• Partner with integration teams to troubleshoot and resolve interface issues.
• Review and validate integration design documents and technical specifications.
• Ensure data integrity across employee, labor, scheduling, attendance, and payroll processes.

UKG Solution Configuration Knowledge & Support

• Configure, test, and troubleshoot UKG Pro WFM functionality including:

• • Timekeeping
  • Accruals
  • Attendance
  • Leave Management
  • Advanced Scheduling
  • Business Structure
  • Labor Tracking
  • Employee Attestation
  • Healthcare Productivity
  • Data Hub
  • Data Views
  • Reporting and Analytics

Implementation & Migration Support

• Support UKG Pro WFM migration initiatives.

• Assist with requirements gathering, solution workshops, and design reviews.
• Develop and execute migration validation and reconciliation strategies.
• Partner with stakeholders to ensure business processes are accurately reflected in system configuration and testing.
• Identify implementation risks and recommend mitigation strategies.

Stakeholder Management

• Facilitate go live readiness workshops and cutover status meetings.

• Communicate project progress, risks, and issues to executive leadership and project sponsors.
• Serve as a trusted advisor to business and technical teams.
• Coordinate activities with onshore and offshore resources.

Required Qualifications

• 10-15+ years of experience with Kronos/UKG Workforce Management solutions.

• Extensive experience supporting enterprise workforce management implementations.

• Strong understanding of UKG Pro WFM and/or UKG Dimensions.
• Experience supporting Workday-to-UKG integrations.
• Working knowledge of troubleshooting data related issues with UKG Pro WFM integration platform.

• Experience validating data conversions issue.

• Knowledge of workforce management processes including scheduling, attendance, accruals, and labor management.
• Experience writing test strategies, test scripts, requirements documentation, job aids, training materials, communications documents.

• Strong analytical, troubleshooting, and problem-solving skills.
• Advanced stakeholder management and communication skills.

Preferred Qualifications

• Healthcare industry implementation experience.
• Workforce Central to Dimensions migration experience as well as Workday or Oracle Cloud experience.

• Experience supporting environments with 20,000+ employees.

• Experience leading geographically distributed teams.
• Knowledge of SQL-type reporting, Data Hub, and Data Views.

• Experience with modern cloud payroll integrations.

Certifications

Preferred certifications include:

• UKG Pro WFM Certification
• Change Management Training and/or Certification

• Relevant HRIS, Workforce Management or Project Management certifications

Success Factors

The successful candidate will demonstrate:

• Deep expertise in UKG especially late implementation cutover, go live and support.

• Strong project leadership and organizational skills.
• Ability to manage multiple workstreams in complex implementations.
• Excellent communication with both technical and business audiences.
• Proven success delivering high-quality workforce management implementations through go-live and post-production support.

 

Benefits

Procom provides Basic Life/AD&D insurance, Short- and Long-Term Disability, and EAP at no cost to eligible employees after a waiting period. Medical and dental coverage (employee premium contributions), a non-matching 401(k) plan, and additional voluntary coverage are also available. This role includes legislatively required paid leave; no bonus, commission, or equity compensation applies.