Service Desk Analyst – Windows 11 Deployment & Device Lifecycle

Job Description

Service Desk Analyst – Windows 11 Deployment & Device Lifecycle

Location: Ottawa, ON (On-site)
Type: Contract, 36 months
Clearance: Must be eligible to obtain Secret clearance (minimum 10 years verifiable personal history)
Language: English and French required

About the Role

We're seeking a Service Desk Analyst to support a large-scale Windows 11 deployment and device lifecycle initiative for a federal client in Ottawa. This is a hands-on role covering everything from device provisioning through decommissioning, with a strong focus on Microsoft Managed Desktop standards and enterprise asset management.

Key Responsibilities

• Prepare, configure, and deploy Windows 11 laptops per Microsoft Managed Desktop (MMD) standards, including Autopilot enrollment and configuration profiles
• Install, configure, and validate laptops, docking stations, monitors, and peripherals at workstations or staging locations
• Perform user data migration, including backup and transfer of profiles, settings, and data from legacy devices
• Maintain asset inventory records in ServiceNow, including device assignment, status, and lifecycle information
• Provide onsite and remote deployment support, including onboarding, login assistance, and troubleshooting
• Decommission legacy devices, including secure data sanitization and disposal/redeployment prep
• Validate device compliance with security, patching, encryption, and configuration standards pre- and post-deployment

Required Qualifications

• University degree, college diploma, or recognized IT certification
• Minimum 4 years supporting IT services in an enterprise environment
• Minimum 3 years supporting laptop refresh, device deployment, or hardware lifecycle initiatives
• Hands-on experience deploying and managing Windows 10/11 laptops in an enterprise environment
• Experience with user data migration, hardware replacement, and workstation setup
• Experience maintaining IT asset records and providing end-user support for laptops, docking stations, and peripherals

Technical Skills

• Microsoft Intune for device deployment and management
• Microsoft SCCM (Configuration Manager) for OS/software deployment
• ServiceNow for asset management and lifecycle tracking
• Windows 10/11 imaging, provisioning, and endpoint management
• Device compliance, security policy, patch management, and endpoint protection

Additional Requirements

• Must be based in Canada and legally authorized to work in Canada
• Secret security clearance. 

This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.

This posting is for a public sector assignment. Compensation will be determined through the competitive bidding process and will be within the approved rate structure for this assignment.