Servicing Analyst

Job Description

Servicing Analyst:
On behalf of our Corporate and Commercial Banking client, Procom is searching for a Servicing Analyst for an 8-month role. This position is an onsite position at our client’s Billings, Montana 59101 office.

Servicing Analyst - Job Description:
The Servicing Analyst is responsible for providing exceptional customer service by responding to inquiries related to liens, titles, insurance, and related services. The role involves investigating and resolving title issues, customer concerns, and complaints while ensuring compliance with company and regulatory requirements.

Servicing Analyst - Responsibilities:
• Resolve customer inquiries and requests related to title processing, lien perfection, insurance requirements, and related operational activities.
• Communicate with customers, dealerships, DMV offices, and other business partners regarding title and insurance requirements, deficiencies, and resolutions.
• Research and resolve title issues, discrepancies, and customer concerns in a timely and professional manner.
• Maintain accurate records of customer interactions, inquiries, complaints, and actions taken to ensure proper documentation and follow-up.
• Provide timely updates and information to customers and stakeholders regarding account status and title-related requirements.
• Support departmental objectives by completing additional title and customer service-related tasks as assigned.

Servicing Analyst - Mandatory Skills:
• High school diploma or equivalent required.
• 1-2 years of customer service or related experience preferred.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to work independently, prioritize tasks, and manage time effectively.
• Proficient in Microsoft Office applications, including Outlook, and data entry systems.

Servicing Analyst – Nice-to-Have Skills:
• Experience working with title processing, vehicle finance, or similar operational environments.
• Ability to accurately document customer interactions and maintain detailed records.
• Problem-solving skills.
• Teamwork abilities.
• Accessible communication style.

Servicing Analyst – Assignment Length:
This is an 8-month contract position.

Servicing Analyst - Start Date:
ASAP.

Servicing Analyst - Assignment Location:
Billings, Montana, 59101 onsite position.