SharePoint Online / Microsoft Dynamics 365, Computer Application Support

Job Description

Senior Computer Application Support Consultant — SharePoint Online / Microsoft Dynamics 365

Location: Ottawa, with some remote flexibility 
Clearance Level: Secret 
Engagement Type: Contract, via Procom

About the Opportunity

Procom is recruiting on behalf of a federal government client for three (3) Senior Computer Application Support resources to support the design, implementation, governance, and continuous improvement of enterprise SharePoint Online and Microsoft Dynamics 365 solutions.

Scope of Work

The successful candidate(s) will work closely with business, functional, and technical leads to lead and facilitate workshops that gather, analyze, and validate sites, processes, workflows, and web applications within the SharePoint Online (SPO) environment. This role involves documenting requirements for the setup, configuration, and use of Teams, SharePoint Online, OneDrive, and Power Automate, as well as custom and third-party applications, while liaising with stakeholders to develop solutions, prepare documentation, and provide expert advice.

Key Responsibilities

• Design and develop scalable SharePoint Online architectures supporting business, information management, and operational requirements, including site structures, hub models, metadata frameworks, and integrated content strategies
• Provide expert technical advice, impact assessments, and implementation recommendations to SharePoint Tenant Administrators and governance bodies
• Define and implement site hierarchies, hub associations, navigation models, content types, taxonomy, metadata schemas, and permissions structures
• Engage stakeholders to elicit requirements and translate operational and business needs into fit-for-purpose SharePoint Online and Microsoft 365 solutions
• Configure and build SharePoint components (sites, libraries, lists, pages) and develop integrated Power Platform solutions (Power Apps, Power Automate, Power BI) to automate processes
• Plan and support migration of content from legacy systems, aligning with retention policies, disposition schedules, and records management frameworks
• Design and recommend scalable access control models using Azure AD and SharePoint groups, applying least-privilege principles and mitigating security and governance risks
• Maintain and improve SharePoint solutions through troubleshooting, performance tuning, search optimization, scripting (PowerShell/PnP/Graph), and continuous monitoring
• Conduct testing and user acceptance activities, develop documentation and training materials, support change management, and monitor Microsoft 365 roadmap impacts
• Mentor non-developers through code reviews, technical guidance, and pair programming or training sessions
• Support full-cycle application development — database design, application coding, testing, and reporting — including data-driven dashboards to support business decisions
• Collaborate with business analysts, QA teams, and project stakeholders to gather requirements, validate solutions, and deliver quality products on time and within scope

Technical Environment / Tools

Microsoft Azure, SharePoint Framework (SPFx), Microsoft Power Platform (Power Apps, Power Automate, Power BI), Microsoft Dynamics 365, TypeScript, JavaScript, React, Node.js, PowerShell, PnP/Graph scripting, and JSON

Mandatory Qualifications

Candidates must clearly demonstrate (not merely assert) the following in their resume:

• A post-secondary degree or diploma in Computer Science, Information Technology, or a related field
• 36 months of experience, within the last 60 months, developing Microsoft Dynamics 365 applications and services
• 24 months of experience, within the last 60 months, developing reports and dashboards using Microsoft Dynamics 365 services
• 36 months of experience, within the last 60 months, administering Microsoft Dynamics 365 services within an organization of 500+ users
• 36 months of experience, within the last 60 months, in Microsoft Dynamics 365 services governance and information management practices

   

This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.

This posting is for a public sector assignment. Compensation will be determined through the competitive bidding process and will be within the approved rate structure for this assignment.