Sr. Product Owner - Retention

Job Description

Senior Product Owner, Retention:
On behalf of our client, Procom is searching for a Senior Product Owner, Retention for a contract role. This position is a hybrid position with 4 days onsite at our client’s Calgary office.

Senior Product Owner, Retention - Job Description:
Our client is seeking a seasoned Senior Product Owner to lead the product area focused on customer retention. This role involves coordinating multiple delivery teams and senior leaders to ensure alignment of the roadmap, backlog, and funding. The Senior Product Owner will also coach existing Product Owners by modeling effective practices.

Senior Product Owner, Retention - Responsibilities:
• Own the backlog, portfolio, roadmap, and funding case for the retention product area
• Lead a cross-functional team covering billing, dunning, communications, remittance, collections, vacancy, and retention programs
• Work with a wide SME group and a complex, demanding stakeholder environment
• Coordinate changes that cut across 3 to 4 product teams and align the senior leaders involved
• Surface conflicts between teams and stakeholders, call out trade-offs, and give clear prioritization recommendations
• Order and refine the backlog so the right work reaches the teams at the right time
• Run refinement, sprint planning, release planning, and testing readiness

Senior Product Owner, Retention - Mandatory Skills:
• Seasoned, mature Product Owner on software products with real delivery history
• Strong Scrum experience
• Strong Azure DevOps (boards, backlogs, dashboards, reporting)
• SAP experience, ideally exposure to S/4HANA
• Proven cross-functional stakeholder management with senior leaders and large SME groups
• Ownership of backlog, roadmap, and funding or budget reporting
• Proven ability to coach and mentor other Product Owners

Senior Product Owner, Retention – Nice-to-Have Skills:
• Experience in a regulated environment (utilities, telco, financial services, health or similar)
• Experience in a heavily customized SAP environment
• Background in billing, collections, dunning, remittance, or customer retention programs
• Experience with vacancy, move-out, or account lifecycle processes
• Experience with customer communications and notification workflows

Senior Product Owner, Retention – Assignment Length:
The assignment length is to be confirmed.

Senior Product Owner, Retention - Start Date:
ASAP.

Senior Product Owner, Retention - Assignment Location:
Calgary, Alberta, Canada. This is a hybrid position with 4 days in the office.