Support Analyst

Job Description

Support Analyst:
On behalf of our client, Procom is searching for a Support Analyst for a contract role. This position is onsite at our client’s Calgary office.

Support Analyst - Job Description:
The project involves supporting the CRU Implementation related activities, focusing on a refresh of Cash Recycling Units. The Support Analyst will work closely with the Technology Experience team to deliver services and support for banking devices, ensuring team members are comfortable with their equipment.

Support Analyst - Responsibilities:
• Provide delivery services and support for banking devices
• Ensure team members feel comfortable with their devices
• Travel as required to support project activities

Support Analyst - Mandatory Skills:
• Experience with end-user hardware
• Experience in a banking environment
• Familiarity with Cash Recycling Units
• Strong communication skills
• Problem-solving abilities
• Teamwork-oriented
• Accessible and approachable

Support Analyst – Nice-to-Have Skills:
• Previous experience in a similar support role
• Familiarity with CRU systems
• Experience with technology implementation projects
• Knowledge of banking operations
• Ability to adapt to new technologies quickly

Support Analyst – Assignment Length:
This is a contract position until May 23, 2027, with the possibility of extension.

Support Analyst - Start Date:
ASAP

Support Analyst - Assignment Location:
Calgary, Alberta, Canada, onsite with travel expected.