Technical Business Analyst - PEGA CDH Marketing Campaign Delivery

Job Description

Technical Business Analyst - PEGA CDH Marketing Campaign Delivery:
On behalf of our Banking client, Procom is searching for a Technical Business Analyst - PEGA CDH Marketing Campaign Delivery for a 12 month contract role. This position is a hybrid position with 4 days onsite at our client’s Toronto office.

Technical Business Analyst - PEGA CDH Marketing Campaign Delivery - Job Description:
The project involves supporting the Insurance Squad as a Technical Business Analyst with a focus on PEGA CDH Marketing Campaign Delivery. The role requires working with Canadian banking business lines to provide day-to-day support, leveraging expertise in PEGA Marketing/Pega Decision Manager/Customer Decision Hub (CDH).

Technical Business Analyst - PEGA CDH Marketing Campaign Delivery - Responsibilities:
• Responsible for requirement gathering and supporting design, build, and execution of customer marketing offers
• Apply Next Best Action design principles to build and test decision strategies using Pega application
• Document and implement business requirements for customer interactions across channels
• Analyze campaign data to identify trends and deliver insights and recommendations
• Act as a liaison between various stakeholders including analytics, marketing, and technology teams
• Provide subject matter expertise on customer contact and support data validation activities
• Support production incident investigations and inquiries

Technical Business Analyst - PEGA CDH Marketing Campaign Delivery - Mandatory Skills:
• 5-7+ years of experience as a Technical Business Analyst
• 2+ years’ experience with PEGA CDH Marketing Campaign Delivery
• Experience with Pega Marketing/Pega Decision Manager/Customer Decision Hub (CDH)
• Experience with targeted leads/campaign execution and segmentation
• 4+ years’ experience working with large data sets and relational databases with advanced SQL skills

Technical Business Analyst - PEGA CDH Marketing Campaign Delivery – Nice-to-Have Skills:
• Familiarity with banking products
• Experience with Google Cloud Platform
• Previous experience with Data bricks
• Recent experience with Python

Technical Business Analyst - PEGA CDH Marketing Campaign Delivery – Assignment Length:
The contract duration is until October 4, 2027, with a possibility of extension.

Technical Business Analyst - PEGA CDH Marketing Campaign Delivery - Start Date:
ASAP

Technical Business Analyst - PEGA CDH Marketing Campaign Delivery - Assignment Location:
Toronto, Ontario, Canada - Hybrid, with 4 days in office.

This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.