Technical Help Desk

Job Description

Technical Help Desk:
On behalf of our Banking client, Procom is searching for a Technical Help Desk for a 12-month role. This position is a hybrid position with 1 day onsite at our client’s Toronto office.

Technical Help Desk - Job Description:
In this role, you will be part of the TSC Service Desk team, providing critical first-level, 24/7 support for technology and applications. The project involves supporting bank employees with technical issues and access requests via phone, chat, and email channels.

Technical Help Desk - Responsibilities:
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Support access request provisioning using ServiceNow.
• Troubleshoot and resolve technical incidents for various lines of business.
• Maintain records of daily data communication transactions and remedial actions taken.
• Collaborate with other technology groups to address major and minor incidents.

Technical Help Desk - Mandatory Skills:
• Help desk experience (1 year).
• Experience with Microsoft Azure applications.
• Strong verbal and written communication skills.
• Ability to multi-task and make sound judgments in a fast-paced environment.
• Knowledge of first-level support and troubleshooting skills.

Technical Help Desk – Nice-to-Have Skills:
• Customer Service experience.
• Schooling related to Computer Science/IT or a related field.
• Strong problem-solving skills.
• Attention to detail.
• Ability to work independently.

Technical Help Desk – Assignment Length:
This is a 12-month contract position with potential for extension or conversion to a full-time employee.

Technical Help Desk - Start Date:
ASAP.

Technical Help Desk - Assignment Location:
Toronto, Ontario, Canada. This is a hybrid position requiring 1 day in the office.

This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.