Technical Support Analyst

Job Description

Technical Support Analyst:
On behalf of our Banking client, Procom is searching for a Technical Support Analyst for a 6-month role. This position is a hybrid position with 2 days onsite at our client’s Toronto, Ontario office.

Technical Support Analyst - Job Description:
The project involves providing Level 3 application support within the CIAM and Fraud Solutions business unit. The role focuses on maintaining application stability, managing complex deployments, and implementing industry best practices to enhance customer experience and operational efficiency.

Technical Support Analyst - Responsibilities:
• Develop and implement standard support models and processes.
• Oversee investigations of incidents to evaluate root causes.
• Act as an expert resource for application support and emerging technology trends.
• Define and lead systems/applications activities to support clients.
• Manage complex application deployments in a service-oriented environment.
• Provide 2nd and 3rd level support for production incidents.
• Collaborate with business leaders and IT professionals to assess project viability.

Technical Support Analyst - Mandatory Skills:
• Hands-on experience with ServiceNow, Splunk, and Dynatrace.
• Strong understanding of Java/J2EE applications.
• Experience with Linux/Unix systems.
• 10+ years in application support, incident, problem, and change management.
• 5+ years of experience in banking or financial institutions.
• Strong communication and problem-solving skills.
• Ability to lead and delegate responsibilities.

Technical Support Analyst – Nice-to-Have Skills:
• Java, Azure, microservices, or automation certifications.
• Lead experience.
• Understanding of authentication technologies (SSO, MFA, OAuth, SAML, OpenID Connect).

Technical Support Analyst – Assignment Length:
This is a 6-month contract position with the possibility of extension based on business needs and performance.

Technical Support Analyst - Start Date:
ASAP.

Technical Support Analyst - Assignment Location:
Toronto, Ontario, hybrid work arrangement with 2 days in the office and 3 days working from home, subject to change.

This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.