Technical Support Analyst

Job Description

Technical Support Analyst:
On behalf of our Banking client, Procom is searching for a Technical Support Analyst for a 6-month role. This position is a hybrid position with 2 days onsite at our client’s Toronto office.

Technical Support Analyst - Job Description:
This role involves providing Level 3 application support within the CIAM and Fraud Solutions business unit. The successful candidate will work on maintaining and improving application stability, including troubleshooting, performance tuning, and capacity management.

Technical Support Analyst - Responsibilities:
• Support applications and database infrastructure to meet or exceed service levels.
• Partner with stakeholders to enhance production environment stability.
• Resolve application issues, including identification, assessment, escalation, and documentation.
• Develop scripts for automation, gap addressing, and system enhancement.
• Participate in the design, review, and integration of application requirements.
• Address application/data issues affecting integrity.
• Follow change management procedures and participate in disaster recovery planning.

Technical Support Analyst - Mandatory Skills:
• 8+ years of application support experience with PEGA.
• Good understanding of cloud infrastructure, preferably Azure, and microservices.
• Scripting and automation experience with PowerShell, Python, or JavaScript.
• Strong understanding of SQL.
• Strong communication skills – written and verbal.
• Strong problem-solving skills.
• Strong analytical skills.

Technical Support Analyst – Nice-to-Have Skills:
• PEGA certifications.
• Experience in banking or financial institutions.

Technical Support Analyst – Assignment Length:
This is a 6-month contract position with the possibility of extension based on business needs and performance.

Technical Support Analyst - Start Date:
ASAP.

Technical Support Analyst - Assignment Location:
Toronto, Ontario, Canada. This is a hybrid role requiring 2 days in the office and 3 days working from home, with potential for 4 days onsite.

This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.