Technical Support Engineer- Level 2

Job Description

Network Engineer:
On behalf of our IT Services client, Procom is searching for a Technical Support Engineer- Level 2  for an onsite  3 to 6-month contract to hire role in the West Houston, TX 77084. . Must be able to work a 10:30 to 6:30 pm shift M-F. 

Network Engineer - Job Description:
We are seeking a Level 2 Technical Support Engineer who is self-motivated, reliable, and passionate about delivering high-quality IT services. This individual will play a crucial role in supporting client infrastructure, resolving complex issues, and assisting with project implementation. The ideal candidate has at least 4 years of relevant experience, preferably within an MSP environment.

Network Engineer - Responsibilities:
• Deliver exceptional service and technical support that meets or exceeds client expectations
• Document client environments and support histories accurately and consistently
• Handle T&M service requests and assist senior engineers with larger infrastructure projects
• Install, configure, and troubleshoot workstation and server environments
• Maintain and manage backups (e.g., Chartec, Datto, Acronis)
• Configure and support POP, SMTP, Exchange, and Office 365 mail clients, including Outlook
• Provide support for networking environments, including routing, switching, and wireless

Network Engineer - Mandatory Skills:
• Cisco Switching, VLANs, Routing, Firewall Support
• Cisco Meraki (Firewalls, APs, Switches, VPN)
• Network Administration, Routing & Switching, Network Troubleshooting
• Server Hardware Technologies (CPU, RAID, SCSI)
• Virtualization & Public/Private Cloud (Azure, etc.)
• Backup & Recovery Solutions (Chartec, Datto, Acronis)
• Office 365 Console, SharePoint, Exchange to O365 and Azure migration projects

Network Engineer – Nice-to-Have Skills:
• AWS (Amazon Web Services)
• Barracuda (provides security, networking, and storage products)
• IT Glue (a cloud-based IT documentation platform)
• QuickBooks (an accounting software)
• ThreatLocker

Network Engineer – Assignment Length:
Expectations is a 3-6 month contract to hire

Network Engineer - Start Date:
ASAP.

Network Engineer - Assignment Location:
West Houston, Texas area  77084 (onsite)