Travel Program Associate

Job Description

Travel Program Associate:
On behalf of our Travel and Expense Management client, Procom is searching for a Travel Program Associate for a 11-month role. This position is a remote position based in Chapel Hill, North Carolina.

Travel Program Associate - Job Description:
The Travel Program Associate will be responsible for auditing travel and expense documents and ensuring compliance with University, State, and Federal policies. This role requires maintaining a comprehensive understanding of the Concur Travel System and the Web Travel System to assist and educate customers effectively.

Travel Program Associate - Responsibilities:
• Conduct 100% audit of travel and expense documents
• Process expense reports and reimbursement requests within department guidelines
• Maintain full working knowledge of the Concur Travel System and the Web Travel System
• Ensure compliance with University, State, and Federal policies
• Respond promptly and accurately to customer inquiries on policy and procedure questions
• Communicate clearly with customers through written and verbal responses
• Engage higher-level staff or supervisor as needed for customer assistance
• Maintain productive and collaborative work relationships with team members and customers

Travel Program Associate - Mandatory Skills:
• Strong knowledge of travel and expense management systems, particularly Concur and Web Travel System
• Excellent communication skills
• Detail-oriented with strong problem-solving abilities
• Ability to work independently and as part of a team
• Knowledge of University, State, and Federal compliance policies

Travel Program Associate – Nice-to-Have Skills:
• Previous experience in a similar role
• Familiarity with audit processes
• Ability to handle multiple tasks efficiently
• Customer service experience
• Strong organizational skills

Travel Program Associate – Assignment Length:
This is an 11-month contract position.

Travel Program Associate - Start Date:
ASAP.

Travel Program Associate - Assignment Location:
Chapel Hill, North Carolina, United States. This is a remote position.