Windows Support Engineer

Job Description

Windows Support Engineer

Procom is seeking an experienced Windows Support Engineer to support enterprise infrastructure operations in a hybrid cloud and on-premises environment. This role is ideal for a technical professional with strong Windows Server administration experience, infrastructure automation skills, and a passion for maintaining critical production systems.

Key Responsibilities

• Deploy, maintain, upgrade, and support Windows Server environments across on-premises and cloud platforms.
• Provide Level 2 support for critical infrastructure and production systems.
• Support application owners, developers, and internal stakeholders through an enterprise ticketing platform.
• Monitor server performance, capacity, and system health.
• Develop and maintain Infrastructure as Code (IaC) solutions using tools such as Terraform, Ansible, and Azure services.
• Create and maintain detailed operational documentation, SOPs, change records, and root cause analyses.
• Identify opportunities to improve platform performance, reliability, and operational efficiency.
• Participate in on-call support rotations and occasional after-hours work as required.

Required Qualifications

• University degree or college diploma in Computer Science, Information Technology, or a related field.
• Minimum 3 years of recent experience supporting critical applications in a hybrid infrastructure environment.
• Minimum 2 years of recent experience administering:
  • Windows Server environments
  • Microsoft Group Policy
  • Microsoft SCCM
• Minimum 2 years of experience with performance and capacity monitoring of critical server environments.
• Minimum 2 years of experience developing and supporting Infrastructure as Code (IaC) solutions using technologies such as:
  • Terraform
  • Ansible
  • Microsoft Azure
• Experience maintaining and upgrading Windows Server 2016 through Windows Server 2022 environments.
• Strong understanding of Windows Server administration and support.
• Experience with scripting and automation using:
  • PowerShell
  • Python
  • Ansible Playbooks
• Demonstrated ability to automate infrastructure processes and deploy orchestration solutions.

Work Environment

• Hybrid work arrangement with regular onsite presence in Ottawa.
• Full-time hours (37.5 hours per week).
• Participation in scheduled on-call rotations.
• Occasional overtime and after-hours support may be required.

Assignment start: 10/08/2026
Assignment duration: 1 year
Work mode: Hybrid , Ottawa
Security requirements: must be elegible to obtain it.

 

This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.